Effective Date: 06/19/2025
Last Updated: 06/19/2025

At Queen Tax Solutions, your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website, services, lead forms, and communications.

1. Who We Are

Queen Tax Solutions (“we,” “our,” or “us”) provides tax preparation, bookkeeping, business formation, and related financial services to individuals and small businesses. We are based in the United States and serve clients virtually nationwide.

2. What Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.

• Business Information: Company name, business structure, EIN, etc.

• Financial Information: Only when voluntarily provided for service delivery (e.g., tax documents).

• Website Data: IP address, browser type, device info, and pages visited.

• Lead Form Data: Information submitted via contact forms, Google Ads lead forms, or Calendly booking forms.

• TWIPLA: TWIPLA is a website analytics service that measures traffic on our website and collects general information from our website visitors. We create statistics to improve the experience of our website visitors. We never use cookies for this purpose. As a website operator using TWIPLA to conduct reach measurement, depending on the level of data protection we have activated, we may process information about the device you are using and its characteristics, information about technical characteristics of the website visit, the number of page visits and statistically relevant behavior of our website visitors. The technology does not use the collected data to identify individual visitors or to match the data with additional information about an individual user. Depending on the location from which you access our website, TWIPLA may not collect any information about the device you are using due to our technical settings.

We collect this information when:

• You submit a lead form

• You contact us directly

• You use our website

• You book a consultation

• You engage with our advertisements

3. How We Use Your Information

We use your information to:

• Respond to inquiries and schedule consultations

• Deliver tax, bookkeeping, and advisory services

• Send updates, confirmations, and service-related messages

• Run advertising campaigns and track conversions

• Improve our website, services, and user experience

• Comply with legal or regulatory obligations

4. How We Share Your Information

We do not sell your personal information. We may share it with trusted third-party providers only to help deliver our services, including:

• Calendly (for scheduling)

• Google Ads (for marketing/analytics)

• CRM tools or email services (for secure communication)

All vendors are required to protect your data and are prohibited from using it for any other purpose.

5. Your Privacy Rights

You have the right to:

• Request access to the information we have about you

• Request corrections to any inaccurate data

• Ask us to delete your information (unless required to retain it for legal or service-related reasons)

To make a request, email us at: info@queentaxsolutions.com

6. Data Security

We use industry-standard safeguards to protect your data, including encryption, secure servers, and limited access controls. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

7. Cookies and Tracking

We use cookies and Google Analytics to understand website performance and serve relevant ads. You may disable cookies via your browser settings, but doing so may impact your experience.

8. Google Ads & Lead Forms Compliance

If you submit your information through a Google Ads lead form or advertisement:

• You agree to be contacted by Queen Tax Solutions regarding services you expressed interest in

• Your data will only be used to fulfill your request and deliver services

• You may unsubscribe or opt out of communication at any time

9. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Effective Date" at the top of the page. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or concerns about this policy, or your personal information, please contact us at:

Queen Tax Solutions
Email: info@queentaxsolutions.com
Website: https://www.queentaxsolutions.com